Shipping & Store Policies
All shipment will be processed same day for orders placed before 10AM PST. Orders can take 1-2 days to ship, but processing will occur same day. Please allow 1-2 days for tracking number to be scanned. We can not change orders once they have been submitted.
Shipping within the United States
Shipping within the United States: orders are shipped in the most economical manner unless you purchase expedited shipping. Ground shipping can take 7-10 business days. Once your order is shipped you receive a confirmation email with a tracking map. If you don’t receive an email, you can check the status of your order on our website here: TRACK MY ORDER
Shipping times may vary for orders shipped out of the U.S. Please ensure your shipping address is correct we will ship to the address exactly how it was displayed in our system. We will not be responsible for packages once they have left the United States. Delivery will be based on your Postal Service in your respected countries. Not all countries provide tracking information.
Torokhity.com is not responsible for orders that are lost in transit and that are not delivered. We will provide proof that the order has been shipped. We will try our best to work with you in these rare circumstances.
Torokhity.com has the right to terminate any transaction/order for any reason.
Torokhtiy.com is not responsible for stolen packages. We will provide tracking information from the carrier we used. It is the responsibility of the customer to provide a safe and correct delivery location. Refunds and site credit will be left to the discretion of Torokhity.com
All international shipments will also ship through USPS. International shipments can take up to 14 business days (excluding holidays). USPS tracking usually stops once the package has left the United States. Packages continue shipping to their destination, but sometimes the status may seem to be "stuck" in one place for a long period of time. For certain locations, the package will be shown as "delivered", but it means it has arrived at the local carrier and should be out for delivery within a day or two. Therefore, please remember about the full 14 business days for international shipping. If your package does not arrive within 14 business days, please email us: firstname.lastname@example.org